The FISAT Students Grievance Redressal Cell wishes to create and sustain a good, neutral, and supportive environment for its stakeholders. The university responds to grievances and complaints recorded by anyone regarding the institution’s activities, particularly those made by students. The Students Grievance Redressal Cell guarantees that student issues are resolved effectively and fairly. This Cell allows students to voice their grievances by initiating and following the grievance procedure in accordance with the institution’s norms and regulations. The cell meets on a regular basis to assess the nature and pattern of the issues and to address them appropriately.

Student Grievance Redressal Committee (SGRC)

Policy on Grievance Redressal of Students

The Federal Institute of Science and Technology (FISAT) aims to establish and maintain a positive, unbiased, and supportive environment for its stakeholders. Therefore, the institution attends to the grievances and complaints registered by anyone about the activities of the institution, and in particular, those made by students. To resolve the students’ grievances, FISAT has established a Students Grievance Redressal Cell. The Students Grievance Redressal Cell ensures effective solutions to the grievances of students using a fair approach. The Grievance Redressal Cell enables the students to express their grievances by initiating and following the grievance procedure following the rules and regulations of the institution. The Cell meets periodically, examines the grievances’ nature and pattern, and redresses it accordingly.

The function of the Cell is to look into the grievances lodged by any student, judge their merit, and take appropriate actions for redressal. Anyone with a grievance may approach any member of the grievance redressal cell or any department faculty member. The complaint can be in writing or oral. The grievances shall be redressed depending on the nature of the grievance. The mentor and Head of the Department may redress grievances that can be addressed at the department level. Other interdepartmental or institutional grievances may be referred to the Grievance Redressal Cell for appropriate action. A final settlement of any grievance within a reasonable period (usually not exceeding one month) shall be made. The Cell also investigates the reasons for the grievance and recommends corrective action for non-recurrence of such grievances in the future. 

Priority is given according to the urgency of the complaint. Mechanisms are in place to attend to the grievances concerning women’s harassment and ragging.

The Grievance Redressal Cell for students shall comprise of senior Professors and senior faculty members nominated by the Principal or as specified by the University.

Policy on Grievance Redressal for Staff

FISAT is committed to providing fair and unbiased work opportunities to all its employees for their all-round development. The Grievance Redressal Policy is to provide employees with a framework for settlement of individual grievances.   

• FISAT shall have in place an Employee Grievance Redressal Committee to attend to the genuine grievances of the Members of the Staff. The committee shall be constituted / reconstituted by the Chairman of the Governing Body of FISAT, with the Principal as its Head.
• The Employee Grievance Redressal Committee shall communicate to the Members of Staff about the manner in which grievances are to be filed, the process of redressal, timelines etc. and ensure compliance of such norms.
• Members of Staff shall have the freedom to approach the Chairman of the Governing Body of FISAT, incase the grievances are not attended to or resolved to their satisfaction or within the timelines, by the Employee Grievance Redressal Committee. Decision of the Chairman of the Governing Body shall be final.
• FISAT shall have in place an Internal Complaints Committee (ICC) to deal with the complaints of sexual harassment of women at workplace. The committee shall be constituted / reconstituted by the Chairman of the Governing Body of FISAT, with one of the senior woman employees as its Head, in terms of the Sexual Harassment of Women at workplace (Prevention, Prohibition and Redressal Act, 2013). The committee shall communicate to the Members of Staff about the manner in which complaints are to be filed, the process of redressal, timelines etc. and ensure compliance of such norms.

Register your Grievance using the form given below: